Experience: 2 ~ 6 Years
Qualification: The Candidate must possess at least a Professional Certificate, Advanced Diploma, Higher Graduate, Bachelor’s Degree, Post Graduate Diploma or a Professional Degree or equivalent.
Preferred candidates: Coming from Digital Agencies, Media Agencies (social media), Advertising Agency, Creative Agencies. Digital media, online media, Social Networking Industry.
Create designs, concepts, and sample layouts based on knowledge of layout principles and aesthetic design concepts.
Determine the size and arrangement of illustrative material and copy, and select style and size of type.
Extensive use of CorelDRAW & Photoshop to create and generate new images.
Design eye-catching web and mobile banners for display ad campaigns.
Design imagery for emails and landing pages.
Delivering high volume of creative designs within stipulated deadlines. 7. Confer with the managers to discuss and determine layout design.
Develop graphics and layouts for product illustrations, company logos, and Internet websites.
Prepare illustrations or rough sketches of material, discussing them with clients and/ or supervisors and making necessary changes.
Study illustrations and photographs to plan presentation of materials, products, or services.
Responsibility for hands on designing within social media sites such as Facebook, Instagram etc.
Use high-quality brand etiquette to ensure the right message is delivered through the right channels without offending or annoying anyone.
Work closely with the offline marketing and online marketing team as well as the IT/ web team to ensure coherent delivery of activities aligned to strategic objectives.
Experience: At least 2 years of handling calls
Industry: Any (BPO/ KPO etc), preferably from an e-commerce background
Skill Set: Excellent communications skills
Timings: Rotational shifts
Answer general customer inquiries thought calls, chat, emails until inquiry is closed.
Review orders on a daily basis for possible store assignment issues for fulfilment, address issues.
Investigate customer concerns about product depictions online, such as inaccurate images or product descriptions and making corrections as needed.
Manage customer accounts including assisting customers with information regarding their order history, returned shipments, order status, and all other standard requests received.
Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, product defects, shipping errors, etc.
Aggregate and report on customer service trends quarterly to sales, technology, design, and merchandising.
Work with Operations to address and resolve store issues.